From the wheel to data: how Vos Transport Group is reinventing logistics as a frontrunner

CLIENT CASE

Vos Transport case in summary

With both the AOI module and the client portal, Vos Transport Group remains at the forefront of logistics
80% of clients already work with the proven IT solutions
More efficiency, more job satisfaction and more growth
ROI goes beyond results
With the plug-and-play solution you have continuous growth and development

“With the customer portal, logistics service providers go from reactive to proactive in one go, without actively spending man-hours. This is how you invest in customer service, job satisfaction and greater efficiency”
Max MenheereOperations Manager at Vos Transport

Vos Transport Group, a family-owned company with an impressive fleet of 450 trucks and 600 trailers, has played an important role in the transport of consumer goods, food, chemical products and high-value transport for more than 75 years. As a long-distance haulier in the business market, with a focus on Northwest Europe, Vos Transport continues to distinguish itself through both high quality, efficiency and a personal approach. With Simply Deliver’s proven IT solutions, they reinvent logistics as a frontrunner every day, aiming, among other things, at an ROI that is about more than just results.

The route to the logistics ecosystem

The step towards optimisation started at Vos Transport Group with the implementation of automatic order processing. This system simplifies and automates manual order entry, which brought about an efficiency gain. ‘We process many orders a day, often delivered via PDF files or even by fax. With AOI, we can enter some of these orders automatically, which saves us time and errors. However, it is important to train the module. It reduces human errors, but for that you have to invest a little time once which makes the module learn and then it automatically starts working for you.

The biggest benefit of the AOI module lies in relieving the burden on staff, says Max Menheere, Operations Manager at Vos Transport. ‘It is difficult to find colleagues for customer service and order entry. There is a high demand for staff in the market and we at Vos would like to make the work more fun too. With the use of the AOI module, our employees have more time for customer-oriented service instead of repetitive tasks. This makes work more challenging and creates more job satisfaction across the team. More job satisfaction also positively affects customer service which puts you in a nice loop of growth as a company.’

Data as key word

Vos Transport Group is going for a change in the entire logistics ecosystem and knows how to approach the market in a strategic way, not only with the AOI module, but also with Simply Deliver’s customer portal. How nice it is to be able to offer customers as much insight as people are used to in the consumer market, where you can track and trace every parcel. Data is the key word here, providing more insight into orders and processes.

‘We wanted a system that allows customers to access information themselves and where everything can be seen clearly in one dashboard. Users also needed to be able to easily set alerts, adjust statuses, and automatically receive proactive updates on issues relevant to them. This allows us to reduce the number of queries to our customer service and increase the quality of our service.’

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Plug-and-play solution

‘Our existing, in-house built portal no longer met current requirements, so we started looking for a modern solution. With Simply Deliver’s client portal, you have a plug-and-play solution that is constantly well maintained and updated. In addition, it is constantly evolving and the portal responds to the latest market trends, such as artificial intelligence.

Simply Deliver’s customer portal proved to be the perfect match. ‘The system was almost plug-and-play and offered many functionalities we were looking for,’ Max explains. ’Think order entry, track & trace, and the ability for customers to track their own status updates. The integration with our existing Transport Management System (TMS) went smoothly. Our customers can now track their shipments in real-time in 1 dashboard, download documents such as notes of lading and invoices, and request specific reports, such as CO2 reports or pallet exchange information. Communication is centralised and it can be flexibly set up for and by the end user. It thus complements EDI and old ways, but the client portal provides one central place for this.

80% of customers work with the client portal

‘The market does have to learn to take this digital route,’ Max notes. ‘But with 80% of our clients already actively using the portal, we see that most companies quickly see the added value. It increases efficiency, helps avoid delays and saves time, both for our customers and ourselves. As a carrier, in the delusion of the day, you sometimes unintentionally become more reactive and proceed to act after customer contact. With the customer portal, we as a service provider go from reactive to proactive in one go, without actively spending man-hours on this. Our team can now focus on monitoring the processes and providing better service to our customers. This ensures satisfied employees and customers.’

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Simply Deliver speaks the language of logistics

‘After careful consideration, we consciously chose a SaaS solution instead of building our own portal. It matches our house style and is perhaps a little less aesthetic, but on the other hand you have the customisation feeling from a standard solution. We also spoke to other IT solution providers at the time, but of everyone we spoke to, Simply Deliver spoke the language of logistics and transport operators the most. That’s what we think is important, a partner who understands your needs and market through and through.’

what you sow is what you reap.

Vos Transport Group’s digitisation drive with order management software and the customer portal has clear added value. ‘What you sow is what you reap,’ concludes Max. ’We are able to offer our customers an efficient and personalised service, while at the same time growing along with technological developments in the market. This ensures happy customers, satisfied employees and a sustainable future.

Traditionally, many transport companies focus on results and profits. Sure, that is paramount. But the ROI we should all be aiming for goes far beyond results. It’s about people, the environment and the climate. Vos Transport Group wants to become as complete a service provider as possible for our clients. Quality is key to achieving this, and information is an essential part of that. And information? That starts with Simply Deliver’s customer portal.’

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